Keeping people at the heart whilst accelerating change and efficiency in the Third Sector.

Third Sector

We know that there are many serious challenges impacting charities and other third sector and not for profit organisations. The current unpredictable economy, reduced income streams and the need to continuously adapt services and ways of working to name a few.  

There is ongoing pressure to continuously deliver services with budgetary and regulatory constraints, but resilience and efficiency are everything for those who rely on your vital support. Making a positive difference in this environment isn’t easy. 

To gain momentum and land change well, you need to be able to harness operational efficiencies, innovate, design and deliver the right services, attract and develop great talent, and make the most of digital opportunities.  

We use a blend of advisory and delivery knowledge to provide a practical and action-orientated approach to help our clients in the charity and not for profit sector overcome the challenges they face.  

More than ever, you will need to maintain organisational agility and remove the shackles of legacy technologies, archaic ways of working and old governance structures. Does your organisation have what it needs to plan ahead, actively seek partnerships and reconsider your organisational structure? 

We work with charities, housing associations, sports organisations, social enterprises and membership and chartered bodies to design solutions with implementation in mind, so change can be delivered rapidly and successfully. Our focus is on achieving real results for our clients, making them more impactful, agile and competitive. 

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We work with charities, social enterprises and membership and chartered bodies to design solutions with implementation in mind, so change can be delivered rapidly and successfully. Our focus is on achieving real results for our clients, making them more impactful, agile and competitive.

How we can help:

Embed your strategy – If you know what you want to achieve but don’t know how to get there, we will have your back. We work as your trusted advisor to help shape and make your transformation strategy a reality. 

Create a clear line of sight – Sometimes identifying the quick wins can help get a transformation off the ground. We support you to review and prioritise your change initiatives, aligning to your strategy and ensuring they will deliver clear outcomes and the required behavioural changes. 

Review your organisation design and operating model – Helping you to select the right design and operating model that sets your organisation up for success and makes the best use of your resources. We can also support transition and implementation if required. 

Service Design and Product reviews – Is your product and service mix fit for the future?  Using Design Thinking principles, we can support your teams to undertake a review and ensure you optimise customer experience opportunities. 

Breathe new life into challenging projects – Your strategy may be full of initiatives but lack a project delivery plan. We can help you determine what is needed for your strategy to succeed. We will also rescue tricky, complex, stagnating or failing projects with a cost-efficient and flexible resource model to increase capability when your permanent teams are stretched.  

Embrace technology and digital transformation – You may know that you need digital solutions, but not know which. We can guide you through the selection and implementation of technology so that you become more efficient, more agile and are set up to get better results. We will also make sure your end users adopt the technology to deliver value for your organisation.  

Establish the best ways of working– If you’re experiencing cultural challenges with ways of working​ or a lack of common sense of purpose between front line team & ops team, we can build collaboration and cohesion. We can help with recruitment, retention, training, leadership and strategies to engage your staff and volunteers. 

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Our work with Nine Feet Tall is a perfect example of partnership. By bringing experience and drive they helped shape the PMO team to deliver real value and sustainable improvements to our business.

John Nixon Finance Director, Remploy

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Frequently Asked Questions

Why would not for profit organisations need consultancy advice?

Our experience of working in the sector tells us that non-profit organisations are thriving with talented, intelligent and passionate individuals who are supportive of change. But resource is often stretched and delivering change while managing the demands of business as usual and delivering services is just not viable. Independent expertise can provide assurance and de-risk change programmes so you can have confidence that your services won’t be affected, and you can enjoy the benefits of your desired change. We know that choosing to work with a consultancy is sometimes a leap of faith, but our record in the sector means you can trust us and rest assured you’re in safe hands.  

How can third sector organisations drive operational efficiencies?

Not a penny nor a moment of time is taken for granted in the third sector. When you’re weathering a storm of economic crisis and operational challenges every efficiency counts. Sometimes it can be the need for a new operating model, a partnership, or driving digital solutions and automation. We can work with you to identify quick efficiency wins and longer-term savings. We can help you define and drive efficiency metrics. This means you will always be able to see how we deliver tangible cost savings in working time and headcount. Working with Nine Feet Tall, you can ensure that any new processes are implemented effectively with minimal disruption to operational service. We’ll help you manage changes and monitor benefits, so that you can realise your goals and maximise operational efficiency across your organisation. 

What is a digital transformation strategy?

A digital transformation strategy is a detailed plan for achieving your organisation’s desired transformation outcomes. You might have lots of initiatives for improving operations or customer experience, a strategy will put them into a deliverable plan. We know from experience that digital transformation is never just about technology, but actually affects all areas of your organisation’s canvas including people, ways of working, process and public perception. Nine Feet Tall can work with you to create this actionable delivery plan to transform your organisation.  

How will we work with you?

We work to support you and your team to deliver results.  We believe co-design is key and make sure we engage with key areas of your organisation to bring people on the journey. 

Do Nine Feet Tall offer delivery or assurance?

We do both! If you need us to design, set up or deliver your project or programme we can provide the expertise you need to ensure your desired outcomes are achieved. If you have projects in flight already, we can risk assess and provide assurance on what you need to make it a success.