Transforming operational efficiency to be more agile and effective

Download the little book of business analysis

How we work with you

We’ll provide you with the knowledge and skills you need to analyse your processes and identify where your organisation’s accuracy, effectiveness and efficiency can be improved. Taking time to understand your needs and context can help us work with you to ensure the full integration of any new processes, adapting them to suit your needs.

You’ll have access to our efficiency metrics in a way that works for you. This means you’ll always be able to see how we deliver tangible cost savings in working time and headcount.

Working with Nine Feet Tall, you can ensure that any new processes are implemented easily. We’ll help you manage changes and monitor benefits, so that you can realise your goals and maximise operational efficiency across your organisation.

Frequently Asked Questions

  • What is operational efficiency?

    Operational efficiency sounds complicated but is really quite simple when broken down. We define it as the measure of how you function with the least wastage, or in other words how well-oiled your machine is. Maximising operational efficiency, can be achieved by reducing an organisation’s ratio of costs (such as money, time, and energy.) At Nine Feet Tall, we want to make sure you aren’t putting in more than you’re getting out.

  • How is operational efficiency measured?

    There are many key operational efficiency metrics, including capacity utilisation, the measure of translation time of a process, or the lead time of a product or service. However, it’s often the softer indicators of operational efficiency that will paint you the real picture of how efficient your organisation’s processes are; if you don’t like how it looks, let us provide you with a fresh canvas and the knowledge you need to pick the right colours.

  • How can leaders and managers can improve efficiencies of operational management?

    Operation efficiency usually revolves around three factors: materials, processes, and working environments. The most efficient operations will ensure that each of these things are handled as smoothly as they can be. For example, when it comes to materials – that is, physical stock or inventory – a company should ensure that the sourcing and transportation of those materials can operate with minimal distance. Distance is the obstacle here. The same goes for processes and working environments: the less obstacles, the better. If you want to find out more about your organisation’s operational efficiency, get in touch.

Our insights

  • What is a Customer Journey Map?

  • Life Hacks & Improving Process Efficiency the Human Way

  • Balancing Efficiency Gains & Customer Delivery

  • Pitfalls to avoid in process efficiency design

  • Build Back Better – Operational Resilience

  • Operational resilience