Delivering a Successful Virtual Client Experience
We had the pleasure of talking to Antonia James, Director of Client Relations at VWV about the importance of client experience and in particular the launch of VWV Plus. Antonia discusses why this has been launched now, the challenges encountered and how VWV Plus...
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Realising the Benefits of Workplace Change
Lockdown is gradually easing and some people are slowly heading back to the office. Before we hang our coats up and dust down the teacups in the cupboard, let’s take a minute to look at how far remote working has brought us. For some...
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Which matters more profitability or modernisation?
Profitability is critical to the company’s existence, but modernisation is critical for long-term survival. It’s a careful tight-rope walk between a profit-focused live fast but die young approach or reinvesting in modernising with the hopes to survive and thrive. The choice is a clear...
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Pitfalls to avoid in process efficiency design
Can we deliver more with less? Can we automate repetitive tasks, freeing up our teams to focus on value add? Everyone wants to be more efficient and the recent shift to remote working, which was deemed impossible only a year ago, has shown us...
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Get Ready for the Next Phase
With so much change and uncertainty at the moment and pressures to keep businesses operating and employees motivated, it is hard to find the time to consider resetting business for post-pandemic. 2021 will be the year of transition. Schools have reopened, people will soon...
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