According to a survey carried out by Inside Housing digital transformation is gaining traction in the housing sector, with 98% of responders confirming that they are either in the process or preparing to implement a digital strategy. As the cost of housing and management...

The Scaled Agile Framework (SAFe) is a culmination of the best practices of Agile teams and Lean thinking from the manufacturing world. By taking an approach that works well for small teams, and applying it to the whole organisation it can maximise value and...

Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing and...

As a customer, what makes you return to a specific business? Is it because of their products, their services, their prices… or is it because of the customer journey they provide.  In present day, there are so many businesses that offer similar products or...