So much to fix, too little transformation time – ARGH! Once that was totally true but maybe the benefits of lockdown and remote working seen in 2020 have offered some positive benefits for projects and change… the greater efficiency of remote workplace tools, the...

Sometimes the greatest innovation comes from outside your own area of expertise. Sport has embraced hospitality principles in order to delight fans with pre-ordered food delivered to their seats. Healthcare sectors are embracing lessons from aviation experts, such as the way they investigate incidents and the programme for training pilots. The legal sector is even beginning to take customer service principles from retail. Innovation thrives on diversity...

Recently, larger law firms have begun embracing Design Thinking, Legal Design and Systems Thinking techniques to help re-imagine the future of client service delivery. Is this trend a breakthrough in innovative communication – or hype which will be forgotten down the line? We think...

1988. The Piper Alpha oil rig explodes in the North Sea. Economically, the explosion cost £1.7bn, in lost revenue and damage. Not to mention the impact on lives lost. It is one of the worst oil and gas industry incidents of all time –...