They say the customer is king: powerful, with high expectations. How can retail businesses continuously optimise the customer experience when the sector faces significant challenges? Organisations in the retail sector have been facing shifting landscapes with continuous uncertainty and rapid change for years. These include changes in customer behaviour & loyalty, inflation and supply chain challenges which mean organisations need to be nimble and adaptable.
Despite a fiercely competitive market and multifaceted transformation agendas, opportunity & prosperity exists for those who can innovate and change. Whether your challenges are around omnichannel expansion, operational efficiency, creating a sustainable business model, integration following a merger or acquisition, new technology or enhancing the customer experience, we are confident that our retail consultants can help.
Nine Feet Tall can provide a combination of advisory and delivery expertise in the retail sector, to suit the needs of our clients and their transformation programmes. With deep and honed knowledge in tackling the many challenges specific to the sector, we can rapidly mobilise expert teams to bring a fresh perspective. We will optimise your change portfolio and provide ‘critical friend advice’ to deliver value sooner and with more certainty.