Rotork

Rotork plc is a Bath-based British company manufacturing industrial flow control equipment. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

As part of an ongoing streamlining effort, Rotork wanted to gather information on processes within the business that affect the promised delivery dates to the customer.  Rotork were keen to implement changes that would improve this deliverable.

RESULTS

Key deliverables provided on time.

Project management

Rotork wanted to implement a global travel booking system to deliver a better service to its teams and also to drive efficiencies in its supply chain.  Nine Feet Tall was engaged to support the management of the project and the supplier.

System successfully deployed

In 28 countries with a travel spend of around £5m per annum

GDPR

Rotork was keen to ensure that its global teams were ready for the impact of GDPR in 2018. Nine Feet Tall was engaged to support the delivery of the identified programme of work.  Nine Feet Tall managed this programme and also provided specialist change and communications support.

GDPR training

Rolled out to 4000 staff

Business readiness programme

Rolled out across Europe & rest of the world

GDPR change network established

38 countries with 100+ local champions

Process optimisation

As part of an ongoing initiative to improve efficiencies and increase customer satisfaction, Rotork wanted to review their order and fulfilment processes. Nine Feet Tall was brought in to analyse the related business processes and identify areas which could be improved.

Nine Feet Tall provided

quick wins and longer term suggestions for the business to improve processes in 3 key areas.