Change Management Services That Make Change Stick
Empower your organisation with change management services
People are the key differentiator in successful transformation. Our change management services help organisations prepare for, enable and adopt change, creating a smoother and more positive transformation journey.
Whether you are implementing new technology, redesigning your organisation or delivering a digital transformation programme, addressing the human side of change is critical.
Nine Feet Tall combines people-led change with a value-led approach, helping teams embrace new ways of working while keeping transformation focused on measurable business outcomes.
The change champions have been a great success in building engagement within the SC. Nine Feet Tall has played a central role in building change capability and supporting the team through the change.
Pablo Rivas
COO,
Alliance Healthcare UK
Empower your organisation to thrive
People are the key differentiator when it comes to change and businesses need to ensure they recruit, invest in and retain talent. Addressing the human side of landing projects well and making change stick is critical. We help clients to prepare for, enable and adopt change to make their transformation journey smooth and positive.
Why effective organisational change matters
Major transformation programmes often require significant changes to technology, people, processes and ways of working. Without a structured approach to organisational change, businesses risk low engagement, resistance, delayed adoption and missed benefits.
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Of major change projects fail to deliver forecasted benefits (McKinsey)
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Of executives feel their organisations possess the skills needed to effectively deliver transformational change (MooncampHQ)
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Of leaders are unable to assess whether recent change efforts have been successful
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Of people would prefer their role and responsibilities to remain the same (Signavio)
Deliver change that sticks
At Nine Feet Tall we know what it takes to succeed at large-scale transformation. We have vast experience in delivering complex projects which require changes to technology, people and processes.
A strong approach to Change Management and Change Leadership can be the difference between a successful outcome and missed benefits set out in your business case.
Whether you are delivering a major transformation plan, changing your culture or redesigning your organisation, Nine Feet Tall can help turn strategic intent into lasting results.
Why digital transformation initiatives fail without effective change management
Digital transformation is not simply a technology project. It changes how people work, make decisions and deliver value.
Without effective change management, digital transformation programmes can suffer from low engagement, poor adoption and a return to familiar processes. Nine Feet Tall helps organisations connect technology delivery with clear communication, leadership alignment, practical support and measurable adoption.
This people-led and value-led approach helps ensure digital transformation delivers lasting business benefits.
How digitally ready is your organisation?
Digital readiness is shaped by more than systems and infrastructure. Leadership, culture, capability, processes and employee confidence all influence whether an organisation can adopt and gain value from new technology.
The relationship between organisational change and digital readiness is critical. Even the right technology can underperform if people are not prepared or supported.
Explore Nine Feet Tall’s Digital Readiness Assessment to identify gaps, understand your current position and prepare your organisation for successful digital adoption.
Change management for AI adoption and ERP implementation
AI adoption and ERP implementation can significantly change roles, processes and everyday ways of working.
For AI adoption, effective change management builds confidence, addresses concerns and helps employees understand how new tools will support their work.
During an ERP implementation, it aligns people, processes and technology through stakeholder engagement, communication, training and business readiness.
Learn more about Nine Feet Tall’s ERP Transformation service and how we help organisations reduce risk and improve adoption.
How We Can Help You
We provide a refreshing approach to Change Management which is people-focused and based on over 20 years experience. Our proven approach to managing change combines robust frameworks like the ADKAR model and Kotter’s eight steps with clear communication, practical tools, and tailored support.
Our team has a broad range of skills and knowledge brought together with a conviction and energy to deliver measurable results for our clients.
We know that a successful change isn’t just about new systems; it’s about aligning your teams, minimising disruption, and securing lasting adoption.
Flexible Resource Model: Access experienced change professionals at the right level and for the right length of time.
People and Change: Understand the human impact of transformation and prepare employees for new ways of working.
Control and Governance: Create clear ownership, decision-making and reporting structures.
Independent Advice: Gain an impartial view of your change approach, readiness and risks.
Project Acceleration: Build momentum and resolve barriers when a programme needs additional direction or capacity.
The Little Book of Change Management
Whether it’s a new strategy, technology, or way of working, change isn’t just about implementing something new… it is about making it stick, ensuring people embrace it, and driving real results.
Latest Thoughts
Start making change stick
Nine Feet Tall’s change management services combine people-led change with a value-led focus, helping your organisation build readiness, improve adoption and deliver measurable transformation outcomes.
Talk to Nine Feet Tall about your transformation and discover how we can help you deliver change that sticks.
Frequently Asked Questions
AI can affect processes, roles and decision-making. Change management helps clarify how the technology will be used, who is accountable, what capabilities people need and how adoption will be supported.
Business readiness is about understanding whether the organisation is genuinely prepared to operate the change. This includes people, processes, training, leadership, support arrangements and the capacity to adopt new ways of working.
Start by understanding what is behind the resistance. Concerns may highlight unclear decisions, capability gaps, workload pressures or genuine delivery risks. Use that insight to decide what needs clarification, support or action.
Stakeholder engagement helps leaders understand impact, identify risks and make better-informed decisions. Starting early creates time to act on what you learn rather than discovering issues close to go-live.
They are practical ways of preparing, delivering and embedding organisational change. They typically include clear leadership, stakeholder engagement, communication, business readiness, training, governance and adoption measurement.
We support organisations across ERP planning, selection, implementation, programme health and optimisation. Our consultants combine ERP expertise with practical change management to help organisations deliver successful technology programmes that create lasting business value.
The earlier, the better. Change management should begin during the planning phase so organisations can assess readiness, engage stakeholders and build support before implementation starts.
Even the best ERP system will not deliver value if people do not use it effectively. Change management helps employees understand the reasons for change, builds confidence in new processes and increases adoption across the organisation.
ERP change management is the process of helping people prepare for, adopt and sustain new ways of working during an ERP implementation. It includes communication, leadership support, stakeholder engagement, training and user adoption.
Yes. We help organisations prepare for AI adoption by assessing readiness, supporting organisational change, engaging stakeholders and ensuring new technologies are introduced in a way that creates genuine business value.
Digital readiness considers factors including leadership alignment, organisational culture, business processes, technology capability, governance and employee preparedness. Assessing these areas before implementation helps reduce risk and improve outcomes.
ERP projects often introduce significant changes to processes and responsibilities. Effective change management helps employees understand the reasons for change, builds confidence in new systems and increases adoption across the organisation.
Change management helps organisations prepare people for new ways of working during digital transformation. It focuses on leadership, communication, engagement, training and adoption so that new technology delivers the expected business benefits.
Business readiness focuses on the organisation’s overall preparedness, ensuring systems, processes, and people are ready to adopt the change. Change management focuses on managing how people individually and collectively embrace and sustain the change, helping to minimise resistance and encourage adoption.
Cultural change often fails when organisations rely on a top-down approach, focus on isolated issues or do not involve employees. Lasting change requires preparation, leadership support and genuine engagement across the organisation.
Culture is shaped by behaviours, rituals, attitudes and unwritten rules. Because these are deeply embedded, meaningful cultural change must be planned and reinforced over time.
Leadership should be active supporters and take ownership of how changes associated with the system will land in their areas of control. They should role model changes and communicate the overarching vision to their teams and most importantly they should hold the line when bumps in the road appear!
Simply put, a change management process are the steps and associated tools and methods used to encourage someone to think, feel or do something differently to what they do currently.
Need advice on a specific Change Management issue?
Get in touch with one of our consultants for a free 1:1 consultation.
