A FTSE 250 company, Pennon is focused on the responsible and sustainable provision of essential utility services and environmental infrastructure. The Pennon Group has assets of around £5.7 billion and a workforce of over 4,800 people.

User Adoption

Pennon undertook a programme to roll out the Microsoft Office 365 suite to staff. Vital to the success of this programme was ensuring the new technology was embedded and adopted. This included clear guidelines and processes to ensure collaboration, data integrity and consistency.

Change Management

Nine Feet Tall first assessed and analysed current ways of working within Pennon and mapped new ways of working. Nine Feet Tall led the change management and training activity. Nine Feet Tall onboarded change champions across the organisation to share knowledge and best practice. Adoption analytics were established to identify where additional support was needed. MS 365 was successfully deployed to over 2,500 users in multiple locations.

Users Adopting Microsoft 365


Nine Feet Tall assisted us in following Microsoft best practice by mobilising and training business champions. I am really pleased with the requirements we've managed to gather. This will give us a good foundation to build on.

Mike WaltonSouth West Water