Last week I had the pleasure of attending the Retail Technology Show in London. It was a great opportunity to meet some new faces and hear from industry leaders. Aside from lots of merch and chocolate, here are 9 key takeaways from across the...

Boost your CRM adoption with these top tips Boosting CRM adoption with a well implemented CRM software can improve the supporter experience and streamline processes to create efficiencies. CRMs provide a technical solution to putting the supporter at the heart of what a charity...

What is technical debt? Digital transformation can take on many shapes and sizes. Imagine you’re looking to streamline your digital processes and your IT team have identified some cost savings which could be achieved by changing existing code… You may find that this results...

70% of all digital transformations fail. This is due to organisations over prioritising technology and under valuing the very things that enables the technology to deliver- the people, processes, and culture. Therefore, organisational change management is crucial for the successful implementation of digital transformation...