Building expertise in benefits management is often an area that many businesses want to improve. And rightly so! Reassuringly most of us already have good experience of considering benefits. We identify benefits (and the equivalent downsides called dis-benefits) as a regular part of our...

“The meaning of benefit is something that produces good or helpful results or effects or that promotes well-being” (Merriam Webster Dictionary). So, how do you ensure benefits realisation for your project?   There are lots of formal and precise definitions of project benefits available...

Choosing the right CRM can be daunting and challenging. Whether you are replacing a legacy system that no longer fits your business or selecting your first CRM system now your business has expanded, you need to be sure you are choosing the right system....

This guide to digital adoption will: Provide strategies that will help increase ROI for your business Explain what digital adoption really means Highlight methods to increase the effectiveness of your adoption Draw from lived experience of challenges within digital adoption and the methods that...