Tackling the disruption caused over the last two years has led many housing organisations to reassess and reimagine what future success looks like. There has been an awakening leading many to look at the new landscape and consider their plans for process, technology, and...

Business efficiency is at the top of your Christmas list, right?! Well, a good starting point is to create a process map to understand where the naughty inefficiencies are hiding. When it comes to creating a process map, it can take time, effort and...

How work gets done is most definitely as important as the where and the when. In a time where budgets are tight, firms are reviewing their relationship with the client and how to not only improve the experience, but also to streamline processes to...

Profitability is critical to the company’s existence, but modernisation is critical for long-term survival. It’s a careful tight-rope walk between a profit-focused live fast but die young approach or reinvesting in modernising with the hopes to survive and thrive. The choice is a clear...