We had the pleasure of talking to Antonia James, Director of Client Relations at VWV about the importance of client experience and in particular the launch of VWV Plus. Antonia discusses why this has been launched now, the challenges encountered and how VWV Plus...

Recently, larger law firms have begun embracing Design Thinking, Legal Design and Systems Thinking techniques to help re-imagine the future of client service delivery. Is this trend a breakthrough in innovative communication – or hype which will be forgotten down the line? We think...