Transforming the Virtual Client Experience

/ Press
Nine Feet Tall partnered with the Bristol Law Society to deliver a workshop for law firms on Thursday 6th May. The event explored what is meant by the Virtual Client Expereince and why there is a need to transform. Representatives from law firms including Osborne...
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Opportunities for Process Efficiencies in the Legal Sector

/ Thought Piece
How work gets done is most definitely as important as the where and the when. In a time where budgets are tight, firms are reviewing their relationship with the client and how to not only improve the experience, but also to streamline processes to...
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Delivering a Successful Virtual Client Experience

/ Video
We had the pleasure of talking to Antonia James, Director of Client Relations at VWV about the importance of client experience and in particular the launch of VWV Plus. Antonia discusses why this has been launched now, the challenges encountered and how VWV Plus...
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Legal Design: Hype or a Breakthrough?

/ Blog
Recently, larger law firms have begun embracing Design Thinking, Legal Design and Systems Thinking techniques to help re-imagine the future of client service delivery. Is this trend a breakthrough in innovative communication – or hype which will be forgotten down the line? We think...
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