The Retail sector is used to periods of drama and uncertainty. Changes in customer demands have impacted the High Street for many years and the growth of e-commerce marketplace business models such as Amazon and eBay paved the way for online retail and shopping a long time ago.   Yet nobody foresaw “non-essential retail” being forced to close its doors and suddenly become entirely...

Virtual Customer and Client experiences are still the norm for many sectors, despite the easing of lockdown restrictions. Are you confident you are optimising the virtual client experience to ensure your customers still receive a personalised service? Here are our tips on how to...

We recently conducted research among business leaders from organisations including Tesco Bank, Virgin Media, GSK and John Frieda and found 77% of them say the pandemic has presented opportunities for them to innovate. Many businesses have been struck by ‘the art of the possible’...

Remote working has hindered creative thinking. It is hard to come up with new ideas and solutions when glued to a screen – with often the loudest team members taking over. However, those organisations which can reignite creativity and innovation will soon have a...