The Retail sector is used to periods of drama and uncertainty. Changes in customer demands have impacted the High Street for many years and the growth of e-commerce marketplace business models such as Amazon and eBay paved the way for online retail and shopping a long time ago.   Yet nobody foresaw “non-essential retail” being forced to close its doors and suddenly become entirely...

Virtual Customer and Client experiences are still the norm for many sectors, despite the easing of lockdown restrictions. Are you confident you are optimising the virtual client experience to ensure your customers still receive a personalised service? Here are our tips on how to...

Starting a new job is always nerve wracking. Add to that a global pandemic, remote working and starting just after a Bank Holiday. The last two weeks have been interesting to say the least! Here are nine things I have learnt in my first...

One doesn’t need to be looking at Social Media feeds for long nowadays before the inevitable set of ‘Life Hacks’ appears. I have to say I enjoy looking at them although I am rarely tempted to chop the ends off my carrots and soak...