When fully adopted, a CRM system can be the linchpin to your business growth. By housing your customer data in a single source of truth, there will be clear visibility of customer interaction across the organisation. You can understand your customers and learn how to attract new ones by studying the patterns and...

Organisational culture… possibly the most important part of any organisation. Yet so often it is overlooked, ignored, misunderstood, or undervalued. The problem is your culture is not a physical thing. There is no standard operating procedure of “best practice” culture. But that does not...

Exceeding customer expectations is crucial to the success of any business; word of mouth recommendations and referrals can be extremely powerful in generating new business and it is therefore important the service provided is memorable for the right reasons. Here are 9 tips for...

The stakeholders within the business, and in particular the department heads and change network, know their people, and subcultures which make their teams successful. As a Change Manager, you know the hill you need to climb to have all users suitably upskilled for go...