Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing as...

Having the latest all singing, all dancing CRM tool to manage your customer data and sales pipeline might sound like a winning idea… but without a solid CRM implementation plan, you might struggle to unlock the full value. Effective CRM planning ensures that, before...

It is the business utopia. All activities united and collectively working to deliver against the business goals and company vision. No wasted efforts or unaligned pet projects rattling along. This is the symphony of strategic alignment. Setting out the business strategy at the start...

Choosing the right CRM can be daunting and challenging. Whether you are replacing a legacy system that no longer fits your business or selecting your first CRM system now your business has expanded, you need to be sure you are choosing the right system....