What is a PMO?
In project management, a PMO (Project Management Office) serves as the backbone that helps ensure project management standards are maintained across the business. The PMO ensures that there is structure, consistency, and transparency across projects. However, this is not a one-size-fits-all approach; PMO structures will differ between organisations. To help determine what approach will work best for your organisation, it is important that you understand the 3 types of PMO and the role of each.
The 3 Types of PMO
Supportive PMO
Starting with the Supportive PMO, which typically operates with the lowest level of control, this type of PMO is often likened to a consultant. It is best suited to organisations where projects are managed independently. The Supportive PMO provides resources such as guidance, templates, training, and general support. However, it has limited involvement in the day-to-day running of projects. This model works well in environments with highly experienced and capable project managers who operate with a high degree of autonomy. It promotes flexibility and encourages knowledge sharing across the organisation.
Controlling PMO
Moving on to a moderate level of control, the Controlling PMO goes beyond providing support by actively ensuring that project management standards and frameworks are followed across the organisation. This may include implementing regular reporting processes, establishing governance structures, and monitoring compliance with defined methodologies. While project managers still retain a degree of autonomy, the increased level of oversight promotes greater consistency, transparency, and alignment across projects.
Directive PMO
The final PMO type is the Directive PMO, which assumes full control over projects. Commonly found in larger, more complex organisations, this model involves the PMO directly managing projects to ensure alignment with the organisation’s strategic objectives. By centralising project oversight and decision-making, the Directive PMO promotes consistency, accountability, and a unified approach across all projects.
What Does a Supportive PMO Structure Look Like?
Each of the 3 types of PMO outlined above has its place in effective project governance. However, smaller or less complex projects often benefit most from a Supportive PMO approach. A supportive PMO is designed to empower project teams without micromanaging. It focuses on enabling success through guidance rather than direct control. Key features of a supportive PMO structure include:
- Providing resources such as templates, process outlines, and documentation to support various aspects of project management.
- Offering training and mentorship to help upskill project teams and build internal capability.
- Delivering ongoing support, engaging with teams as needed without interfering in daily operations.
This flexible approach fosters innovation and autonomy while still ensuring teams have the tools, knowledge, and support to succeed.
Choosing the Right Type of PMO Model for Your Organisation
Selecting the right PMO model for your organisation requires careful consideration of several factors, including project management maturity, the level of flexibility required, and the complexity of the projects involved. As mentioned earlier, there is no one-size-fits-all solution. The most effective approach may vary from project to project and should evolve over time in response to changing needs and organisational priorities.
PMO ensures structure, consistency and trasnparency, allowing you to better manage your project, programmes and portfolios and realise benefits. Our team can you to implement or optimise your PMO today! Get in touch.
