Sometimes the greatest innovation comes from outside your own area of expertise. Sport has embraced hospitality principles in order to delight fans with pre-ordered food delivered to their seats. Healthcare sectors are embracing lessons from aviation experts, such as the way they investigate incidents and the programme for training pilots. The legal sector is even beginning to take customer service principles from retail. Innovation thrives on diversity...

Everyone likes to be agile right? An adjective which has transcended into the corporate world as we become quicker and more flexible in our work. Agile now seems to be the buzzword around many board room tables. But when we talk about Agile in...