Looking at the news today, and in particular towards the housing world, I have a genuine sense of concern as many organisations look to make tough decisions to ensure future sustainability as a result of the economic turmoil this country is now facing. We...

Does a rise in complaints mean a better customer experience? This was one of the topics we debated recently at our discussion event “Improving Customer Experience in Housing.” Katie Gilmartin,  Head of Business Development and Innovation, at Platform Housing Group suggested that if customers...

Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing as...

According to a survey carried out by Inside Housing digital transformation is gaining traction in the housing sector, with 98% of responders confirming that they are either in the process or preparing to implement a digital strategy. As the cost of housing and management...