Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing as...

As a customer, what makes you return to a specific business? Is it because of their products, their services, their prices… or is it because of the customer journey they provide.  In present day, there are so many businesses that offer similar products or...

Exceeding customer expectations is crucial to the success of any business; word of mouth recommendations and referrals can be extremely powerful in generating new business and it is therefore important the service provided is memorable for the right reasons. Here are 9 tips for...

Nine Feet Tall partnered with the Bristol Law Society to deliver a workshop for law firms on Thursday 6th May. The event explored what is meant by the Virtual Client Experience and why there is a need to transform. Representatives from law firms including...