9 Tips for Customer Excellence

/ Blog
Exceeding customer expectations is crucial to the success of any business; word of mouth recommendations and referrals can be extremely powerful in generating new business and it is therefore important the service provided is memorable for the right reasons. Here are 9 tips for...
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Transforming the Virtual Client Experience

/ Press
Nine Feet Tall partnered with the Bristol Law Society to deliver a workshop for law firms on Thursday 6th May. The event explored what is meant by the Virtual Client Experience and why there is a need to transform. Representatives from law firms including...
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Delivering a Successful Virtual Client Experience

/ Video
We had the pleasure of talking to Antonia James, Director of Client Relations at VWV about the importance of client experience and in particular the launch of VWV Plus. Antonia discusses why this has been launched now, the challenges encountered and how VWV Plus...
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