Does a rise in complaints mean a better customer experience? This was one of the topics we debated recently at our discussion event “Improving Customer Experience in Housing.” Katie Gilmartin,  Head of Business Development and Innovation, at Platform Housing Group suggested that if customers...

Most housing providers would agree that they have their customers (residents) at the core of everything they do. Their whole purpose is to deliver valuable services to maintain a high quality of living for their residents. But we know customer expectations are changing as...

As a customer, what makes you return to a specific business? Is it because of their products, their services, their prices… or is it because of the customer journey they provide.  In present day, there are so many businesses that offer similar products or...