We all know communicating significant change should be timely, relevant, and interesting. But what do you do when your project lasts 12m+, and means different things to almost everyone in the company? What if it is a little bland and goes through peaks and troughs...

Exceeding customer expectations is crucial to the success of any business; word of mouth recommendations and referrals can be extremely powerful in generating new business and it is therefore important the service provided is memorable for the right reasons. Here are 9 tips for...

The importance of communication is often forgotten in the pressure and stress of project delivery. From our experience, harnessing the contributions of those around the project with a series of clear, concise and well-timed communications is often the key to successfully delivering any form...

The physical environment is an important aspect to consider when identifying how you are going to make change stick. There are a number of quick wins that can be generated by creating the right environment and some fundamentals that really should be part of...