Designing an effective customer experience strategy  What is customer experience? Too often charities consider customer service to be the most powerful, if not the only, tool to deliver a positive customer encounter. However, whilst it is important, there are a whole host of other...

An incredible, personal and honest account of a real life change journey from one of our Managers here at Nine Feet Tall. Gayle Lui reflects on the changes she has made over the last couple of years looking at it through the lense of...

Project dependencies are defined as “asks that require input from other tasks to be completed, or activities that can’t start until a previous activity is done” (Prince 2). What are project dependencies? Imagine you are making yourself a cup of tea. In order to...

70% of all digital transformations fail. This is due to organisations over prioritising technology and under valuing the very things that enables the technology to deliver- the people, processes, and culture. Therefore, organisational change management is crucial for the successful implementation of digital transformation...