Let’s set the scene. You’ve made the decision to initiate a project/change in your retail organisation to stay competitive, but you’re unclear on the investment required, the time it may take or what needs to be included in scope to reach the benefits you’re...

The retail sector is busier than ever with continuous M&A activity and consolidations. Retail Sector reported M&A activity is up by 30% vs pre pandemic levels. The retail headlines this year have been mostly dominated by news of mergers and acquisitions: Asda and petrol...

Most organisations are subject to risk, but perhaps the stakes are highest for charity organisations, whose service users depend on their vital services. Charities operate in an environment where the consequences of unmitigated risk can be catastrophic. Mismanagement of funds can result in negative...

Why do CRM implementations fail? It wouldn’t be ground-breaking to say that a well implemented CRM system can lead to improved business performance and growth. With over two decades of research we now know this to be concrete and true. But with so many...