Organisational culture… possibly the most important part of any organisation. Yet so often it is overlooked, ignored, misunderstood, or undervalued. The problem is your culture is not a physical thing. There is no standard operating procedure of “best practice” culture. But that does not...

Exceeding customer expectations is crucial to the success of any business; word of mouth recommendations and referrals can be extremely powerful in generating new business and it is therefore important the service provided is memorable for the right reasons. Here are 9 tips for...

The stakeholders within the business, and in particular the department heads and change network, know their people, and subcultures which make their teams successful. As a Change Manager, you know the hill you need to climb to have all users suitably upskilled for go...

Debates are a healthy part of decision making and friendly competition can build respect. Conflict is too often seen as a negative experience, but an environment which encourages constructive challenges to be sought and explored can be critical to an organisation’s success. We recently...