VWV is a leading UK based solicitors firm that provides personal and professional services across various sectors including Education, Family Business, Charity Law and many more.

Antonia James, Director of Client Relations at VWV, talks to Nine Feet Tall Founder, Esther McMorris, about the importance of the virtual client experience and in particular the launch of VWV Plus.

Nine Feet Tall were engaged to undertake and oversee the Stabilisation and Optimisation phases of their new Practice Management System to ensure that the benefits were realised.

Practice Management System review

Nine Feet Tall reviewed the processes and practices that form the end to end capability of the Practice Management System (including the relationship with IntApp Time and IntApp Open) to increase the benefits delivered by the programme. Suggest and implement improvements in ways of working to achieve consistency of use and build user confidence. Main activities of the engagement included: 

WIP & debt


Billing figures