VWV embarked on a digital transformation programme to empower clients to take control of their legal requirements. Their goal was to build, develop and maintain the online products to provide choice and flexibility for their clients. VWV asked Nine Feet Tall to scope solutions based on the objectives of VWV’s Virtual Client Experience strategy. Nine Feet Tall developed options and worked closely with VWV to agree how to structure their offering. After this advisory stage was completed, Nine Feet Tall were then asked to Project Manage the solutions, which meant the successful delivery of two projects: E-Learning Solutions and Policy Tracker.
As well as ensuring the go-live date was met by meeting the project deliverables, Nine Feet Tall ensured that key stakeholders were engaged with the project through Change Management. The sudden switch to remote working meant communications needed to be adapted, such as through regular online meetings to understand questions and concerns within VWV as well as live demonstrations of the features and benefits.
A successful virtual solution to offer clients and a user focused approach to product development for VWV.