Quadriga is a leading provider of guest technology managed services for the hospitality industry. It operates in the USA, Europe, Middle East and Africa, supporting more than 300,000 guest rooms worldwide.
Quadriga set about completing a dramatic overhaul of its back office and sales operations. We were brought in to lead Quadriga's strategic transformation programme to replace all legacy applications with a state of the art IT platform. Our team were responsible for delivering the complex migration from multiple platforms into an integrated SalesForce and FinancialForce system.
Platform delivered to 500+ staff across 12 countries
Quadriga engaged with us to commence a cost efficiency exercise to reduce operating costs by two-million. Our analysts identified a number of cost savings across the organisation through efficiencies, office consolidation, product consolidation and the reduction of the workforce across Europe. Our project managers streamlined business processes to improve customer experience and turned around unprofitable contracts and product ranges to achieve increased revenue.
One of the major advantages of working with Nine Feet Tall was their understanding of our specific needs, issues and concerns and their no fuss, realistic, professional and consultative approach that most certainly helped us make the required changes.David Goldstone - Global Sales Director, Quadriga Worldwide