Institute of Directors

Established in 1903, the Institute of Directors has been supporting businesses for over 100 years and is the UK’s longest running organisation for professional leaders. It is dedicated to supporting its members, encouraging entrepreneurial activity and promoting responsible business practice for the benefit of the business community. Supporting over 34,000 members, the IoD represent the views of some of the most important business leaders and ensure their views are taken into account when the government is reviewing policy and legislation.

CRM implementation

The Institute of Directors (IoD) embarked on a mission of streamlining their operational processes through the implementation of a state of the art Customer Relationship Management (CRM) solution and improved member website. Our role was to radically overhaul their business processes and lead the change initiative in implementing the CRM solution and website integration.

Nine Feet Tall managed to develop and motivate our team of business experts. Together we have managed to transform our organisation into a customer focused and supportive environment and have significantly reduced our operational overhead.

Richard SwannProject Manager, IoD