Department for Transport

The Department for Transport (DfT) is the government department responsible for the English transport network. The department "creates the strategic framework" for transport services which are delivered through a wide range of public and private sector bodies including its own executive agencies such as; Driver and Vehicle Licensing Agency (DVLA); Driver and Vehicle Standards Agency (DVSA); Maritime and Coastguard Agency (MCA); Vehicle Certification Agency (VCA).

Mobile compliance

DVSA (Formerly VOSA) embarked on a complex IT programme to deliver hand-held devices to over 600 roadside enforcement operators to be able to better target non-compliant and dangerous vehicles. We were engaged to manage the change management activities associated with the IT programme.


Hand-held solution delivered to 600 operators across the UK, removing the need for paper reports and admin support

E-test booking

DVSA (formerly VOSA) embarked on a complex IT and change programme to implement a new MOT booking system across 80 stations and launch an online booking capability. We were brought on board to lead the people, process and information transformation.

Admin Costs


Online Bookings

Up 65%

We needed someone who was able to keep our staff motivated throughout a complex IT implementation and provide tailored training to our people. Nine Feet Tall managed to talk to them in their language and got them on board from the start.

Bob HollisSenior Programme Sponsor, DfT