Dixons Carphone

Dixons Carphone is Europe’s leading specialist electrical and telecommunications retailer and services company. It employs over 40,000 people in 12 countries and has over 3,000 stores across the continent.

Workforce management implementation

Following a successful merger of two high profile retail chains, Dixons Carphone set about an ambitious transformation programme to quickly and efficiently overhaul their work force management solution responsible for scheduling 17,000 staff across stores nationwide. We were brought onto the project as business change managers to engage, communicate with and train the business, ensuring new tools and processes were embedded and maximum benefit was gained from the technology.

RESULTS

Significantly enhanced user adoption and engagement of system

How refreshing! A great cultural fit and fresh approach. They were able to challenge our thinking and add real value to be able to successfully deliver and embed WFM across the stores.

Robin PhilipsProject Manager, Dixons Carphone