What are the signs that organisations should consider digital transformation?
The trigger depends on your strategy, vision and objectives for success. For some organisations there may be an imminent need to reduce costs and drive efficiencies or a need to expand teams for innovation. For others your current technology is not meeting the demands of the customer or enabling omnichannel sales. You might be losing out to competitors and need to address CX and service design. Other organisations transform due to a pressing need for cultural change, due to organisational redesign.
