International Corporate Investment Bank

Context

An international corporate investment bank embarked on an ambitious AI adoption programme aimed at embedding AI capabilities deeply across its global workforce to drive transformative business outcomes. The initiative supports over 1,000 employees across multiple geographies, aligning with the bank’s strategy to become an AI-native organisation. The bank’s goal is to enhance decision-making, automation, and operational efficiency through widespread AI enablement, integrating AI tools into core banking processes and customer interactions. These goals contribute to the building the foundation for future AI innovation and changing culture and behaviours around AI.

Delivery

The programme involved training a cohort of AI Ambassadors in the effective use of no-code AI tools, who then cascaded these skills within their teams, fostering grassroots AI adoption. This capability-building was paired with tailored change management interventions designed to ensure behavioural adoption and embed a culture of AI use across the organisation. Key activities included strategic messaging, hands-on workshops, and ongoing support to reinforce AI usage. The programme focused on practical use cases such as AI copilots supporting procurement and IT, and AI automation in back-office processes, with a strong emphasis on responsible AI deployment.

Outcome

The bank’s AI adoption programme drove significant increased AI capabilities and culture change which have laid the foundations for future AI interventions. The programme has accelerated AI skills development across the workforce, enabling evidence-based decisions on AI investments and embedding AI as a core capability within the bank’s business operations. These outcomes support the bank’s broader transformation into a leading AI-native bank with clear ethical and security frameworks governing AI use.

This work with an international corporate investment bank exemplifies successful integration of technical AI capabilities with behavioural change, ensuring the client’s workforce is empowered to realise the full potential of AI tools in banking.