Utilities

Supporting utilities organisations to deliver sustainable and customer focused change. 

Your sector is under pressure. Net‑zero commitments, regulatory scrutiny, digital transformation and rising customer expectations are forcing energy, water and environmental services organisations to change faster than ever before.

You need your strategy to be turned into action and it can’t happen soon enough. When it comes to delivering complex change programmes that improve performance, resilience and long‑term value we have got the team for you. We work across water, energy, waste and renewables, supporting organisations to plan, mobilise and deliver change that sticks.

 

How we’ve helped our clients thrive

9FT onboarded to the project team quickly and effectively. They have been great to work with and have fitted in well. The project is not easy but the 9FT team has displayed excellent resillience and positive outlook. I wouldn’t hesitate to recommend 9FT in the future.

Richard Robinson
SHEQS Director, Viridor

We work with water providers, waste management organisations, energy companies and environmental specialists to design solutions with implementation in mind, so change can be delivered rapidly and successfully. Our focus is on achieving real results for our clients, making them more impactful, agile and competitive. Organisations in the Utilities Sector often have a wealth of programmes in their portfolio which need prioritising and carefully managing to have the most effective impact. Our consultants are trained to integrate seamlessly and build project and change management capability into your teams from day one.

Download our Portfolio Design and Management Guide

How do you set up your project portfolio for success? Different stakeholders will have different and often competing pressures which can affect prioritisation and sequencing. Download our guide “Just Enough Governance” to find the answers.

Sliced citrus fruits from small to big - PMO alignment

Make your ERP Implementation a success

Free guides, blogs and top tips. Land your ERP implementation with our expert advice.

How We Can Help You

We integrate seamlessly with your teams, building trust quickly and transferring skills as we go. Whether supporting major transformation programmes, business readiness, PMO uplift or organisational change, we leave you stronger than when we arrived. Our focus is on real-world delivery, helping utilities organisations move from strategy to execution, with clear governance, confident leadership and sustainable results. We have supported utilities organisations across the UK to navigate change, transition operating models and deliver major transformation programmes.

If you’re navigating transformation, regulatory change or large‑scale delivery challenges, Nine Feet Tall brings clarity, momentum and capability… when it matters most.

Strategy to delivery

We help utilities translate regulatory requirements, ESG goals and long‑term investment strategies into clear, deliverable programmes. From AMP planning to portfolio prioritisation, we ensure strategies are grounded, realistic and outcomes‑focused. We work as your trusted advisor to help shape and make your transformation strategy a reality.

Transformation & operating model changes

Utilities organisations often operate across complex asset bases, legacy systems and siloed teams. We support target operating model design, mobilisation and transition, helping organisations embed new ways of working while maintaining service continuity.

Programme, Portfolio & Governance

From major capital programmes to digital and organisational change, we bring structure, pace and confidence to delivery. We design and run PMOs, design portfolios and governance frameworks that work in heavily regulated, safety‑critical environments.

Change Leadership Capability

Successful utilities transformation depends on people as much as process. We support change readiness, leadership alignment and internal capability building, ensuring teams are equipped to deliver and sustain change long after we’ve left.

Enhance technology and digital transformation

You may know that you need digital solutions, but not know which. We can guide you through the selection and implementation of technology so that you become more efficient, more agile and are set up to get better results. We will also make sure your end users adopt the technology to deliver value for your organisation.

Assurance for In-flight Programmes

Our rapid Project & Programme Health Check can check for risks to your high stakes programmes and provide assurance to set you back on course to ensure a successful delivery.

Why Choose Us

We work alongside energy, water and utilities organisations to design and deliver change that sticks. Our consultants are practitioners first, combining deep operational experience with award‑winning change, transformation and portfolio delivery expertise.

We understand the realities of the utilities sector, from regulatory pressure and asset‑heavy operating models to workforce transformation and long‑term capital programmes. We know utilities change is never theoretical. We bring sector‑relevant insight and practical delivery know‑how to navigate complexity and risk with confidence.

If you want your change to be people‑led and outcomes‑driven then Nine Feet Tall are the right consultancy for you. After all, technology and process matter, but people make change successful. We specialise in people‑centred change, helping utilities organisations build capability, improve adoption and embed new ways of working that deliver measurable outcomes.

Frequently Asked Questions

What is the difference between traditional PMOs and the “PMO of the future”?

The traditional PMO typically focuses on reporting and governance, often limited to overseeing project execution and ensuring compliance. In contrast, the “PMO of the future” takes on a more strategic and proactive role in the organisation. This evolved PMO operates across all functional areas, actively participates in strategy design and execution, and provides continuity for long-term strategic initiatives. It adapts strategy execution to changing internal and external conditions, learns from past experiences, and adjusts ongoing programs. The future PMO is more closely aligned with the strategy department while maintaining independence, requiring high-level thinking and the ability to translate broad visions into concrete, achievable programs.

How can a PMO help improve strategy execution?

A Project Management Office (PMO) can significantly improve strategy execution by bridging the gap between strategic planning and implementation. An empowered PMO can ensure that projects and programs align with organisational goals, optimise resource allocation, and adapt to changing conditions. By expanding its traditional role, a PMO can work directly with strategists to design execution plans, translate vision into actionable programs, and continuously review underlying assumptions. This approach allows for more agile strategy implementation, better stakeholder engagement, and improved change management across the organisation.

Why do many organisations struggle with strategy execution?

Many organisations struggle with strategy execution due to three key factors: ineffective resource allocation, poor design of implementation activities, and lack of organisational support. Ineffective resource allocation often occurs when businesses try to juggle regular operations with strategy implementation using the same personnel. Poor design manifests in project portfolios that don’t align with strategic intent or lack agility. Lack of organisational support stems from insufficient engagement of employees, stakeholders, and customers. To overcome these challenges, organisations should consider adopting a more dynamic approach to strategy execution, potentially leveraging an empowered Project Management Office (PMO) to coordinate and adapt implementation efforts.

What role does communication play in a PMO’s success?

Effective communication is vital for a PMO’s success as it ensures alignment among stakeholders, manages expectations, and promotes transparency, ultimately leading to better project outcomes.

Why is leadership support important for a PMO?

Leadership support is crucial for a PMO as it legitimises its role, enhances its authority, and fosters a culture of collaboration and accountability across the organisation.

What role does employee engagement play in achieving operational efficiency?

Employee engagement boosts productivity and morale, leading to lower staff turnover rates and a more motivated workforce, which are essential for maximising operational efficiency.

How can technology be leveraged to enhance operational efficiency?

Leveraging technology, such as automation and data analytics, streamlines processes, reduces manual errors, and allows businesses to allocate resources more effectively.

What are the key benefits of improving operational efficiency?

Improving operational efficiency leads to reduced costs, increased profitability, and enhanced customer satisfaction, making businesses more competitive in their markets.

Why is risk management crucial for my programme’s success and how can I improve it?

Risk management is vital for your programme’s success because it lets you spot, understand, and address potential problems before they disrupt your plans. Risk Management is all about proactive problem solving and informed decision making.

How does independent oversight help me spot issues early in my projects and programmes?

Independent oversight gives you a helpful outside perspective, offering a fresh set of eyes that aren’t caught up in day-to-day routines or internal pressures. These independent reviewers are great at asking the right questions and challenging the usual ways of doing things, so they can spot potential issues or risks that might get missed or be hard for your team to raise on their own.

How do you implement a PMO?

Implementing a PMO with precision demands the expertise of a seasoned PMO consultant. Begin by assessing your organisation’s unique needs and objectives, then engage in tailored PMO consulting sessions. Our adept PMO consultants at Nine Feet Tall guide you through the process, ensuring seamless integration with your existing teams. They bring a wealth of experience to help you implement best practices, driving project excellence and organisational efficiency. With our collaborative approach, setting up a PMO becomes a strategic endeavour, designed to align with your business goals.

What are the benefits of a PMO?

Enlisting the help of a PMO can provide you with…
• A Birds Eye view of your project – lots of eyes, everywhere
• Ongoing risk assessment that works faster and better
• A clearer understanding of your project’s timescales and budgets
• Ability to manage prioritisation and sequencing
• Optimise resources
• Long-term tracking and monitoring of progress and success
• Reduced pressure, stress, and responsibility on your shoulders
• A better grasp of project management overall
• A much higher chance of your projects being successful

In their offer of support in the initial construction and delivery of a project, as well as during the ongoing tracking and monitoring of the project’s progress, a PMO can oversee projects from start to finish. This allows for quicker identifications of any risks, whilst at the same time granting you a clearer understanding of project timescales and budgets.
Combine all these things and you have a much greater scope of overall project control. Plus, having a specialist PMO team means less pressure on you, and a much higher chance of your project being successful.

What is a PMO?

A PMO, or Project Management Office, does exactly what it says on the tin: it provides your business with the support you need to deliver your projects quickly and efficiently, adhering to set procedures to deliver a predetermined amount of work within agreed timescales and costs. 

What is a programme health check?

Nine Feet Tall have a tailor made health check which will provide a quick assessment on your programme’s health and identify areas for improvement. It involves a critical assessment of whether you are on track to deliver maximum benefits and a detailed evaluation of how your project costs, benefits, communications, reporting, risks, planning, resourcing, and governance are being managed.

Why is project management important?

Did you know only 52%* of organisations deliver projects that satisfy their stakeholders? Delivering a large, complex programme of change is tricky, risky and never just about I.T. There are always significant wider business implications and considerations.  

At Nine Feet Tall, we offer a multi-sector, pragmatic and people-focused approach that will help you to implement the changes you need to manage projects and programmes efficiently and successfully. You’ll discover how to implement programmes of change that deliver on their outcomes, not just in the short term but for years to come. 

*https://financesonline.com/35-essential-project-management-statistics-analysis-of-trends-data-and-market-share/

What is a programme in project management?

A programme of change is the long term, adjustable organisational system in which short term, rigid projects function. Where projects work towards smaller, focused outputs, programmes use these projects as steppingstones to progress and adapt towards the ever-changing bigger picture. 

Utilities Sector Consulting Experts

Book your free 1:1 consultation with one of our industry experts and get your transformation on track today.

Contact Us