Share & Repair

Project Context

Share & Repair approached 9FT to address challenges they were facing within their existing IT and data management environment. The organisation had identified inefficiencies caused by too many manual processes that drained time and resources. The use of multiple offline spreadsheets, manual data entry, and fragmented storage locations were resulting in inconsistent or duplicated information. Share & Repair brought with them an aspiration to make their systems fit for purpose, enhancing processes and their ability to meet operational needs effectively. Share & Repair sought a rapid, cost-effective assessment to identify pain points and receive actionable recommendations to streamline operations and improve efficiency.

Project Delivery

The project unfolded in two key phases. The first phase involved a comprehensive as-is assessment and requirements gathering. 9FT conducted interviews with multiple key stakeholders spanning leadership, shop management, volunteer coordination, community engagement, social media, and repairs coordination. This allowed for a thorough understanding of the existing challenges. The assessment identified an extensive list of pain points related to data management, processes, and governance. Based on these findings, 9FT delivered a rapid review and recommendations report outlining immediate, low-cost improvements to enhance efficiency. A high-level requirements log was also developed to guide future system upgrades and process improvements.

In the second phase, 9FT responded to Share & Repair’s need for an Electronic Point of Sale (EPOS) system to improve payment processing and financial data management. Detailed EPOS requirements were gathered, followed by a high-level market assessment that evaluated over seven EPOS solutions. This enabled the client to identify vendors capable of meeting their needs within budget, providing clear direction for the next steps.

Project Outcomes

The project delivered a clear and actionable roadmap for Share & Repair to improve operational efficiency by addressing over 50 identified pain points. Key outcomes included the definition of precise system requirements that will guide future technology upgrades and the identification of suitable EPOS solutions, with detailed insights into their functionality and pricing. The client has already begun implementing several of the 10+ strategic recommendations, including seven critical initiatives focused on reducing manual processes, enhancing data quality, and streamlining financial workflows. These outcomes have positioned Share & Repair to better support their volunteers and staff while enabling sustainable growth through smarter use of technology.