What are the biggest barriers to successful change delivery in retail?

The challenge of embracing change is prevalent in numerous industries. Surprisingly, approximately 75% of businesses face difficulties in implementing transformation programs effectively. This can be attributed to the common mistake of underestimating the profound impact of change and neglecting to establish a robust change management strategy.

However, by having a well-defined purpose and effectively engaging the emotions and support of your workforce, it becomes possible to cultivate a positive organisational culture and greatly enhance the prospects of successful digital adoption.