Department for Transport
The Department for Transport (DfT) is the government department responsible for the English transport network. The department “creates the strategic framework” for transport services which are delivered through a wide range of public and private sector bodies including its own executive agencies such as; Driver and Vehicle Licensing Agency (DVLA); Driver and Vehicle Standards Agency (DVSA); Maritime and Coastguard Agency (MCA); Vehicle Certification Agency (VCA).
Context
DVSA (Formerly VOSA) embarked on a complex IT programme to deliver hand-held devices to over 600 roadside enforcement operators to be able to better target non-compliant and dangerous vehicles. We were engaged to manage the change management activities associated with the IT programme.
DVSA also undertook a complex IT and transformation programme to roll out a new MOT booking system across 80 sites and introduce online booking. Nine Feet Tall were engaged to lead the people, process and information workstreams.
Outcome
Hand-held solution delivered to 600 operators across the UK, removing the need for paper reports and admin support.
Admin Costs
Online Bookings
We needed someone who was able to keep our staff motivated throughout a complex IT implementation and provide tailored training to our people. Nine Feet Tall managed to talk to them in their language and got them on board from the start.
Bob Hollis
Senior Programme Sponsor,
DfT
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