Johnson & Johnson

Johnson & Johnson is the sixth largest consumer health company in the world today, it has a clear vision of caring for the world, one person at a time embracing research and science to bring about innovative ideas, products and services to advance the health and well-being of people. With more than 275 operating companies across 60 countries and over 128,000 employees, the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Sales management transformation

Johnson & Johnson embarked on a business transformation programme that set about consolidating three separate consumer goods sales teams into one unit in order to streamline businesses processes and systems and to provide consistency and clarity in the teams' sales perfomance.We were engaged to lead the business change workstream for this programme. We developed a detailed change management plan, impact assessment and training plan as well as defined and communicated the new business processes, roles and responsibilities. We rolled out the new technology - Siebel PC tablets - to the UK salesforce.

RESULTS

Consolidation of multiple systems onto on platfrom, improved reporting and sales management, enabling the upselling of services.

It was paramount that the sales force could go out into the field the next day and deliver in the new set-up. We would not have been able to do this without Nine Feet Tall’s comprehensive, well organised and thoroughly enjoyable change programme.

Katherine Furguson Sales Support Manager, Johnson & Johnson