Children’s Hospice South West

Children's Hospice South West (CHSW) is a registered charity that provides palliative, respite, end of life and bereavement care for life-limited and terminally ill children and their families from the South West England region. It oversees three of the 41 children's hospices in the United Kingdom.

CHSW set about an ambitious project to implement a new CRM system (Salesforce) in parallel with a new website launch.

RESULTS

Successful roll out to 70 users to time and budget

CRM system implementation

Nine Feet Tall was brought in, part way through the project, to manage the day-to-day delivery of Salesforce and the new website. The work included, requirements gathering of phase 2 requirements, project planning, supplier management, test manager, training, go-live & post-go-live support. 

Online donations via the website over six month post delivery period

10% increase

Improved KPI reporting, removing previous obstacles and increasing staff efficiency

15% increase

I can not recommend [NFT] enough as a Project Manager, [their] professional and positive approach helped drive the project forward to successful completion and launch.

Children's Hospice South West