Exceeding customer expectations is crucial to the success of any business; word of mouth recommendations and referrals can be extremely powerful in generating new business and it is therefore important the service provided is memorable for the right reasons. Here are 9 tips for...

Virtual Customer and Client experiences are still the norm for many sectors, despite the easing of lockdown restrictions. Are you confident you are optimising the virtual client experience to ensure your customers still receive a personalised service? Here are our tips on how to...

Nine Feet Tall partnered with the Bristol Law Society to deliver a workshop for law firms on Thursday 6th May. The event explored what is meant by the Virtual Client Experience and why there is a need to transform. Representatives from law firms including...