What is CRM? A Customer Relationship Management (CRM) system is a system used by businesses to manage their interactions, exchanges and relationships with their customers or clients. It creates a clear overview of customer activity by tracking and analysing interactions. “Research shows that 91%...

I am sure many employers breathed a huge sigh of relief on 25th May 2018 as they put up new privacy notices on their websites and issued final versions of updated data protection policies to their teams in order to comply with GDPR. However,...

To ensure you have built the right capability to comply with the new regulation for next May, it will take more than building a GDPR team and developing some internal processes. A fundamental shift in the culture and attitude of the whole organisation, with...

Hopefully your firm is well underway with your plans on how to become GDPR compliant by May 2018. There are a number of headline tasks that most organisations will be tackling, and will have dedicated time and thought to. However, there is often over...