The Chartered Institute of Management Accountants (CIMA) is a UK based professional body offering training and qualification in management accountancy and related subjects. CIMA is the largest management accounting body in the world with more than 227,000 members and students in 179 countries.
CRM & digital transformation
CIMA embarked on a multi-million pound Customer Relationship Management (CRM) programme to implement a new membership system and online portal. We led the business change for this programme, including requirements definition, process design, change management, training, UAT and go-live.
% of all activity conducted online in first year
CIMA were looking to grow their Courses and Conferences business and appointed us to lead the analysis and transformation plan. We were responsible for designing the future state processes for CIMA Courses & Conferences to streamline their processes and build a platform for future growth.
It was a complete pleasure working with Nine Feet Tall, they ensured that the system was fit for purpose and were able to get complete buy in from the entire organisation at all the necessary moments. A truly diligent, efficient company.John WindleFinance Director, CIMA