The far-reaching impact of change in retail has become everyday news. The combination of new consumer behaviour and expectations, the globalisation of markets, and the uncapped growth of digital technology have driven the retail sector into a prolonged period of rapid change that shows no sign of slowing down.
It means a different way of working for project and transformation teams. Large-scale projects are replaced with rapid incremental changes to introduce new capabilities, respond to changes and keep ahead of competitors. Traditional, structured approaches to delivery are switched to agile, rapidly assembled multi-disciplinary teams who can be nimble and flexible. All with the aim of keeping up with the pace of change that the customer demands with a quicker cycle time from plan to benefits.
How can you keep your customers happy? And how can you make change happen sooner?